Refund Policy

WE VALUE OUR CUSTOMERS AND WE WANT YOUR RUNNING EXPERIENCE WITH US TO MAKE YOU A HAPPY RUNNER. 
Please contact us with any questions or concerns.
contact@boldrunners.com   

RETURNS AND REFUNDS

We have a 14-day return policy.  That gives you 14 days after receiving your item to request a full refund or to return an item.

To receive a full refund, please contact us within 14 days.  In order to receive a refund, we must receive the returned item prior to processing the refund. 

To be eligible for a return, your item must be in the same condition that you received it.  For apparel it must be unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a refund or return please contact us at contact@boldrunners.com. We will send you instructions on how and where to send your package. 

Unfortunately, we cannot accept returns on sale items.

Exchanges

If you have received a shirt with the wrong size, we are happy to exchange it for you.  We must, however, receive your return prior to shipping your new shirt. 

Contact us at contact@boldrunners.com

The fastest way to exchange your shirt is to start a return and once the return is accepted, make a separate purchase for the new shirt.  Be assured, once we receive your shirt, we will start your refund.

Otherwise, once we receive the item you are exchanging, we will process and ship your new item.   

SHIPPING REIMBURSEMENTS

Our shipping services cover the cost to ship the item to you. Therefore, if you need to return or exchange an item, you are responsible for the return shipping.

If you are exchanging an item we will pay the shipping cost to ship the new item to you. 

Damages, Defects & Errors

Please inspect your item upon receipt and if an item was damaged or defective or we sent you the wrong item, we will pay the return shipping.  Please contact us at contact@boldrunners.com.